Duty Captain


A unique opportunity to work across Nillumbik’s five Leisure Facilities; Eltham Leisure Centre, Diamond Creek Community Centre, Community Bank Stadium, Diamond Valley Sports and Fitness Centre and Diamond Creek Outdoor Pool.

The Duty Captain will manage all of the facility operations during their rostered shift. They are ultimately responsible for the safety and experience of all customers. They have the authority to make the necessary decisions to ensure the highest levels of safety and customer experience are maintained at all times.

The Duty Captain will be proactive in providing visible leadership and direction to all staff ensuring that all areas of the facility are operating efficiently and with the highest possible level of service. They will work relentlessly to support all staff in implementing the Aligned Leisure values of AWARE, DISCIPLINED, RELENTLESS and UNITED.

They will take pride in managing such an important community asset and ensure it is presented immaculately and maintained to the highest standards at all times. 

Duty Captain’s need a current First Aid, CPR, Working with Children’s Check and National Police Check.
Pool Lifeguard and Aquatic Technical Operator Certificates will be required to work across Eltham Leisure Centre and Diamond Creek Outdoor Pool (Seasonal).

Nillumbik Leisure Facilities

Featuring five Leisure Facilities across the Nillumbik shire; Eltham Leisure Centre, Diamond Creek Community Centre, Diamond Valley Sports and Fitness Centre, Community Bank Stadium and Diamond Creek Outdoor Pool (Seasonal).

Job Tasks and Responsibilities

Daily operation of the facility

  • Conduct regular internal and external facility walkthroughs demonstrating leadership and monitoring cleanliness, presentation, service quality and safety.
  • Ensure the highest levels of cleanliness and presentation at all times, especially in areas such as change rooms.
  • Engage approved suppliers to undertake maintenance as required, minimising downtime.
  • Detailed and timely reporting of maintenance items to Head of Facilities and Council as appropriate.
  • Liaise with user groups and service delivery staff to direct and coordinate ensuring the facility is set up for programs as required.
  • Staff leadership and supervision across the entire service delivery team.
  • Transition facility management to the next Duty Captain or ready for the following day.
  • Ensure all reports, checklists and procedures are completed and signed off.

Health and safety of all staff and customers

  • Maintain an understanding of all relevant aspects of the Occupational Health and Safety and Environmental Management Systems.
  • Implement and monitor compliance to policies and procedures.
  • Implement and document hazard and environment inspections, risk assessments, risk controls and corrective actions.
  • Ensure health and safety is discussed with all staff, on every shift.
  • Oversee the evacuation the facility in accordance with procedures as required.
  • Act as Chief Warden for the facility.
  • Investigate all incidents and implement actions to prevent reoccurrence, maintaining written records.
  • Risk assess work instructions to identify any hazards and take action to rectify any identified risks.
  • Ensure the dissemination of OHS, Risk and Environment information to staff relevant to their roles and responsibilities.
  • Ensure all employees and contractors are inducted and receive regular training as required.

Skills and Experience

Essential Qualifications and Experience

  1. First Aid and CPR Certificate.
  2. Working with Children Check.
  3. Police Check
  4. Previous experience working in Customer Service

For Eltham Leisure Centre and Diamond Creek Outdoor Pool:

  1. Pool Lifeguard
  2. Aquatic Technical Operator Certificate

Personal Attributes

  1. High level communication and consultation skills, including a commitment to open, honest, two-way and frequent communication.
  2. Decision making skills, including the ability to consult and gather information, consider alternatives, communicate decisions and review outcomes in a timely manner.
  3. Disciplined to manage the varied components to this role.
  4. Fiercely relentless when it comes to exceeding targets and plans.
  5. Focused on the customer experience.
  6. The ability to provide coaching and mentoring to staff
  7. Conflict resolution skills.
  8. The ability to delegate, empower and engage staff.
  9. Unquestionable ethics, integrity, values and behaviours.
  10. A commitment to professionalism and accountability.

If you require further information please contact Will Reischel

Email: [email protected], PH: (03) 9439 2266



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