Career Opportunity

Head of Customer Experience (Maternity Leave Position – FULL TIME – Up to 12 months)

Aligned Leisure are currently seeking applications for the position of Head of Customer Experience to be based at Mildura Waves, Mildura.

This exciting and dynamic role will lead a team of customer experience and sales experts to provide exceptional experiences to all customers of Mildura Waves at all times.

With oversight of the service, sales, marketing and communications functions, they will maximise revenue by providing the most relevant sales campaigns, through the most relevant channels, at the most relevant time. These campaigns will be supported by a Customer Experience team who will deliver outstanding service and provide memorable experiences for our customers, whilst at the same time, generating and capitalising on all sales enquiries and leads.

As a member of the Mildura Leadership Team, the Head of Customer Experience will work relentlessly to deliver on the Aligned Leisure purpose of CONNECTING TO THRIVE AND WIN, and will ensure the entire team work within our values, behaviours and service standards model.

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with patrons and customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

Flexibility is something that we value. We recognise that this will mean different things to different people and are supportive of various flexible work arrangements.

We’re committed to fostering a diverse and inclusive workplace and strongly encourage applicants from all backgrounds to apply.

Our Commitment is to the Safety and Wellbeing of Children and Young People

Aligned Leisure is committed to providing an environment and culture that is caring and safe for children and young people in our wide variety of activities, events, services and programs. In line with our purpose of Connecting to Thrive and Win, we want children and young people to feel safe, supported, respected and encouraged to reach their full potential. We only recruit people who, regardless of their role, will support such an environment.

The successful candidate will be required to pass mandatory compliance training sessions and pre-employment checks, including a Working with Children Check.

Applications close at midnight on Wednesday 1 June 2022.

For further information please contact Aligned Leisure’s Head of People and Compliance, Karl Farquharson at [email protected]



Career Opportunities at Aligned Leisure. Changing the face of community leisure



Aligned Leisure aims to deliver the very best value to our partners; which is in total alignment to our partner’s plans and goals.



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