CAREER OPPORTUNITY
Bookings and Events Captain

The Bookings and Events Captain will manage and facilitate all stadium bookings at the Wodonga Sports and Leisure Centre with a specific focus on the development of relationships with all permanent user groups and sporting clubs. This position will also manage and coordinate all internally operated programs and competitions including the coordination of referees for all competition-based activities.

This position will also work closely with Albury and Wodonga City Council’s in the securing and managing of events across all four Albury Wodonga Aquatic Facilities. The sourcing of new events to bring people into the region is a key outcome for this position.

Key Responsibilities:

  • Strive to work with all clubs throughout Albury Wodonga ensuring maximised use of the stadium.
  • Management of all club and user group stadium court allocations ensuring the completion of hire agreements in line with requested use.
  • Daily operation of the sports facility
  • Outstanding service delivery to all customers and stakeholders
  • Health and Safety of all staff and customers
  • Customer complaint and dispute resolution
  • Rostering and management of umpires and officials

What we are looking for:

  • High level communication and consultation skills, including a commitment to open, honest, two-way and frequent communication.
  • Decision making skills, including the ability to consult and gather information, consider alternatives, communicate decisions and review outcomes in a timely manner.
  • Focused on the customer experience.
  • The ability to provide coaching and mentoring to sporting officials.
  • Conflict resolution skills.
  • A commitment to professionalism and accountability.
  • Unquestionable ethics, integrity, values and behaviours

The role will be shared with customer service desk responsibilities which will involve servicing of all customers, dealing with enquiries, answering phones, taking tours and other administrative duties. The role is a critical customer facing role and as such, will be required to work shifts that are in line with busy member attendance periods.

This position will work relentlessly to implement the Aligned Leisure purpose of CONNECTING TO THRIVE AND WIN, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.

Interviews are ongoing and applications will close once we have found a suitable candidate.

Flexibility is something we value and we recognise that this will mean different things for different people. If this is important to you, please raise this with us.

 

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