Current Opportunity

Head of Customer Experience and Sales – Eurobodalla

Eurobodalla

After our amazing launch of the brand new arts and leisure facility in Batemans Bay, we are looking for people with a passion for their local region and a focus on supporting our community to help us in providing the best level of service. If you are looking for a job where you can meet great people, learn new skills, get a free gym and aquatic membership and be a part of an incredible brand new facility, this is the job for you!

About the role

The Head of Customer Experience & Sales will lead all key revenues in aquatics, fitness and merchandise, and the marketing, communication and visitor information functions. They will work collaboratively with the arts and theatre team to promote and sell art events and programs. With oversight of the service, sales, marketing and communications functions, they will maximise revenue by providing the most relevant offers, through the most appropriate channels, at the right time. These offers will be supported by a Sales and Customer Experience team who will deliver outstanding service and provide memorable experiences for our customers while generating and capitalising on all sales enquiries and leads. They will lead the overall customer experience in Eurobodalla, including customer charter and service standards. These service standards will assist all department heads to maintain and improve our service delivery at the Bay Pavilions and Shire Pools.

Essential qualifications and experience

Personal attributes

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with patrons and customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

Flexibility is something that we value. We recognise that this will mean different things to different people and are supportive of various flexible work arrangements, including the ability to work from home.

We’re committed to fostering a diverse and inclusive workplace and strongly encourage applicants from all backgrounds to apply.

Our Commitment to the Safety and Wellbeing of Children and Young People

Aligned Leisure is committed to providing an environment and culture that is caring and safe for children and young people in our wide variety of activities, events, services and programs. In line with our Purpose of Connecting to Thrive and Win, we want children and young people to feel safe, supported, respected and encouraged to reach their full potential. We only recruit people who, regardless of their role, will support such an environment.

The successful candidates will be required to pass mandatory compliance training sessions and pre-employment checks, including a Working with Children Check.

Interviews are ongoing, and applications will close once we have found a suitable candidate for each role.

For further information please contact Chris Tague – Arts & Leisure Manager via email at chris.tague@alignedleisure.com.au

About Aligned Leisure

Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.