About the role
This an awesome opportunity to join a highly motivated, team oriented and progressive leadership team. Connect with the community to build our membership base and ultimately improve the health and wellbeing of the Nillumbik community.
The Membership Sales Officer will help lead member acquisition and retention at the Eltham Leisure Centre. Acquisition will be done through a proactive prospect management system, where lead generation is maximised by having multiple and innovative data capture strategies running simultaneously.
Retention will be done through segmented communications, relevant messaging and intervention where
non-renewal appears likely. Along with and high level of service, particularly to new members through the
“member success pathway” and members most at risk of non-renewal.
The role will be shared with customer service desk responsibilities which will involve servicing of all
customers, dealing with enquiries, answering phones, taking tours and other administrative duties. The
role is a critical customer facing role and as such, will be required to work shifts that are in line with busy
member attendance periods.
Nillumbik Leisure Facilities
Features five Leisure Facilities across the Nillumbik shire; Eltham Leisure Centre, Diamond Creek Community Centre, Community Bank Stadium, Diamond Valley Sports and Fitness Centre and Diamond Creek Outdoor Pool (Seasonal).
Flexibility is something we value and we recognise that this will mean different things for different people. If this is important to you, please raise this with us.
This role requires a valid Victorian Working with Children Check and will be subject to relevant pre-employment checks.
For more information see position description below.
About Aligned Leisure
Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.