Customer Experience Membership Sales Officer

Overall member acquisition and retention at the Eltham Leisure Centre is the primary objective of the Customer Experience Officer – Memberships. Acquisition will be done through a proactive prospect management system, where lead generation is maximised by having multiple and innovative data capture strategies running simultaneously.

Retention will be done through segmented communications, relevant messaging and intervention where non-renewal appears likely. Along with and high level of service, particularly to new members through the “nurture program” and members most at risk of non-renewal.

The role will be shared with customer service desk responsibilities which will involve servicing of all customers, dealing with enquiries, answering phones, taking tours and other administrative duties. The role is a critical customer facing role and as such, will be required to work shifts that are in line with busy member attendance periods.


This is an incredible opportunity to be involved in a unique start-up organisation and establish them as an industry leader, whilst creating an environment that encourages safety and customer service excellence within the Eltham Leisure Centre as it nears the end of a $20.2m redevelopment.

The successful candidate will be required to pass mandatory compliance training sessions and pre-employment checks.

Interviews are ongoing and applications will close once we have found a suitable candidate.

Flexibility is something we value and we recognise that this will mean different things for different people. If this is important to you, please raise this with us.

This role requires a valid Victorian Working with Children Check and will be subject to relevant pre-employment checks.


For more information, please contact our Head of Customer Experience by email




Career Opportunities at Aligned Leisure. Changing the face of community leisure



Aligned Leisure aims to deliver the very best value to our partners; which is in total alignment to our partner’s plans and goals.



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