CAREER OPPORTUNITY
Customer Experience Officer – Retention

Overall member retention at the Wodonga Sports and Leisure Centre is the primary objective of the Customer Experience Officer – Retention. Retention will be done through segmented communications, relevant messaging and intervention where non-renewal appears likely. Along with and high level of service, particularly to new members through the “nurture program” and members most at risk of non-renewal.

While the role primarily focuses on retention, there is also a natural crossover with acquisition. Acquisition will be done through a proactive prospect management system, where lead generation is maximised by having multiple and innovative data capture strategies running simultaneously.

The role will be shared with customer service desk responsibilities which will involve servicing of all customers, dealing with enquiries, answering phones, taking tours and other administrative duties. The role is a critical customer facing role and as such, will be required to work shifts that are in line with busy member attendance periods.

This position will work relentlessly to implement the Aligned Leisure purpose of CONNECTING TO THRIVE AND WIN, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.

Interviews are ongoing and applications will close once we have found a suitable candidate.

Flexibility is something we value and we recognise that this will mean different things for different people. If this is important to you, please raise this with us.

 

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Career Opportunities at Aligned Leisure. Changing the face of community leisure

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Aligned Leisure aims to deliver the very best value to our partners; which is in total alignment to our partner’s plans and goals.

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Aligned Leisure Pty Ltd
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