Overall member acquisition & retention at the Wodonga Sports and Leisure Centre is the primary objective of the Membership Officer. A variety of retention initiatives will be utilised ensuring proactive member engagement and feedback is enacted across the various programs, services and outreach activities coordinated by the Wodonga Sports and Leisure Centre.
Retention initiatives will be coordinated through segmented communications, relevant messaging and intervention where non-renewal seems likely. Along with and high level of service, particularly to new members through the “nurture program” and members most at risk of non-renewal. The role will be shared with customer service desk responsibilities which will involve servicing of all customers, dealing with enquiries, answering phones, taking tours and other administrative duties. The role is a critical customer facing role and as such, will be required to work shifts that are in line with busy member attendance periods.
This position will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.
Essential Qualifications and Experience:
- Experience in delivering exceptional customer service
- Current First Aid, Pool Lifeguard (desirable) and CPR certificate.
- Working with Children Check.