Robust Management Systems

Aligned Leisure runs leisure centres exceptionally well. Our robust management systems allow our people to get on with connecting with communities. Our systems are externally certified to international standards.

Quality Management

Aligned Leisure provides exceptional service to our partners, in turn, benefiting their communities.

At its core, our Quality Management System puts our partners and their goals at the heart of our decision-making, allowing us to maximise the value derived from the investment in community infrastructure.

Our Quality Management Commitments

  • Achieving growth targets, aspirations and revenue targets.
  • A focus on the customer, ensuring ongoing improved customer satisfaction.
  • Continually improve the effectiveness of our Quality Assurance, Environmental and Workplace Health and Safety management system performance.
  • Reviewing performance for stability and relevance to our company through a continual improvement lens.
  • Compliance with health, safety and environmental legislation.
  • Providing adequate resources to meet the requirements of the Management Systems.

Our externally accredited quality management system ensures we continually improve and take a factual approach to decision-making.

Risk Management

Aligned Leisure’s Strategic Risk Management framework ensures we effectively manage enterprise and operational risks and capitalise on opportunities as they arise.

The framework is overseen by a subcommittee of the Board and mapped to the international standard.

Aligned Leisure has significant risk mitigation plans in place, including business continuity planning, cyber threat and IT management through Comwire IT, insurance through Marsh Insurance, and financial risk and audit through PwC.

Safety Management

Aligned Leisure recognises its moral and legal responsibility to provide a safe and healthy environment for our team and customers.We have an impeccable safety record and take a proactive approach, with communication and consultation at the core of our safety management system.

Our Safety Management Commitments

  • Provide and maintain safe workplaces, facilities, and safe work systems where hazards and potential risks are identified and eliminated or effectively managed to stop work-related injury and illness.
  • Continually deliver safe, effective, high-quality facilities, programs, services and processes.
  • Provide information, education, training and instruction to enable all employees and contractors to perform their duties such that standards are not compromised.
  • Ensure all employees and other interested parties carry out their work in a manner that does not present risk to themselves, teammates or the environment.
  • Consult with employees and other interested parties to improve decision-making on Workplace Health and Safety and Environmental matters.
  • Reviewing safety performance and identifying continuous improvement opportunities.
  • Complying with legal, regulatory and compliance-related obligations.

Our safety management system is regularly externally accredited to ensure our people and facilities are operating to the highest safety standards.

Environmental Management

Sport is not exempt from the impact of climate change and Aligned Leisure and the broader Richmond Football Club Group are now fully committed to action through our Richmond Green initiative.

As part of this commitment, Richmond remains the only AFL Club to become a signatory to the United Nations Sports for Climate Action Initiative. Richmond is also a member of the Sports Environment Alliance. Both these partnerships have linked the Club into global networks to build education and understanding, and ultimately help the Club identify opportunities for change.

Our Environmental Management Commitments

  • Protecting the environment and minimising pollution as far as reasonably practical.
  • Processes and controls ensure all facility operations are performed correctly so that our services meet client requirements and prevent pollution and other environmental impacts.
  • Minimising waste and maximising recycling opportunities.
  • Review our energy and water consumption performance and identify strategies to reduce our environmental footprint and improve our management system continually.
  • Complying with legal, regulatory and compliance-related obligations.

Our environmental management system is externally accredited, providing assurance to our partners and the community.

Child Safety & Wellbeing Commitment

Aligned Leisure engages with children and young people (under 18 years) (Children & Young People) through a wide variety of sporting, cultural and educational activities, events, services, and programs.  This includes any service or activity sanctioned by Aligned Leisure in which Children and Young Persons participate.

We have a zero-tolerance approach to any form of child abuse, harm, mistreatment or exploitation by adults or other Children & Young People (Child Abuse or Harm).   We are committed to providing an environment (both physical and online) and culture that is caring and safe for all Children & Young People within our care.  In line with our purpose of “Connecting to Thrive and Win”, we want Children & Young People to feel safe, supported, respected, and encouraged to reach their full potential.

Together with our Board, players, staff, contractors, and volunteers (people), we have the responsibility to:

  • protect Children & Young People in our care from all forms of Child Abuse or Harm; and
  • create and maintain a child safe culture that is clearly understood, communicated, supported, and enacted.

Our commitment

As part of our protection of the Children & Young People that we work with, we will maintain a child safe and inclusive culture by:

  • ensuring that child safety and wellbeing is reflected in our Child Safety & Wellbeing Code of Conduct, Child Safety & Wellbeing Policy and broader Human Resources policies and procedures (Children & Young People Safety Policies) which are accessible and communicated to our people;
  • enforcing the Children & Young People Safety Policies, which includes setting clear standards of behaviour for our people and holding them to account if they fail to adhere to those standards;
  • considering and respecting the diversity of Children & Young People’s circumstances and backgrounds including the differing needs of:
    • Aboriginal and/or Torres Strait Islander Children & Young People;
    • Children & Young People from cultural linguistic and religious backgrounds;
    • Children & Young People who have a disability; and/or
    • Children & Young People with diverse sexuality and/or genders;
  • making Aboriginal and/or Torres Strait Islander Children & Young People and their families feel included and welcome and support them to express their culture and enjoy their cultural rights;
  • not tolerating racism or discrimination of any Children & Young People and ensuring that measures are in place to identify, report and address any instances of racism or discrimination;
  • maintaining robust human resources, recruitment and screening practices when appointing new people to ensure safety and wellbeing of Children & Young People is the paramount consideration;
  • training and educating our people on keeping Children & Young People safe, how to identify Child Abuse or Harm risks and our reporting procedures;
  • taking proactive steps to prevent Child Abuse or Harm by identifying risks early so that they can be removed or reduced;
  • ensuring Children & Young People feel empowered to act and respond if they feel unsafe or concerned about their wellbeing;
  • fostering a culture of openness that supports all people to safely disclose risks of Child Abuse or Harm to Children & Young People to appropriate managers, including the General Manager – Human Resources (or their delegate);
  • establishing a clear “child friendly” procedure that provides for Children & Young People and our people to know who to, and how to, report any incident affecting the safety or wellbeing of Children & Young People;
  • treating each allegation and safety concern very seriously, and dealing with it fairly, appropriately, and confidentially in accordance with our Children & Young People Safety Policies;
  • contacting authorities in accordance with applicable laws when we are concerned about a Child or Young Person’s safety;
  • sharing information appropriately and lawfully with other organisations where the safety and wellbeing of Children & Young People is at risk;
  • actively involving Children & Young People in decisions about their participation in activities and then seeking and responding to feedback of Children & Young People and their families/guardian(s); and
  • regularly reviewing our Children & Young People Safety Policies and communicate any changes to our people.

If you have any questions or concerns about this Commitment, please contact Aligned Leisure at

Latest News

April 22, 2024

Andrew Sloman joins the Aligned Leisure Board

Aligned Leisure is pleased to announce that Andrew Sloman, a Risk and...

April 17, 2024

Alison Neil appointed Casey Leisure Area Manager

Aligned Leisure is thrilled to announce that Alison Neil has been appointed...

February 22, 2024

Aligned Leisure appointed to manage City of Casey Leisure Facilities

The City of Casey has appointed Aligned Leisure to manage its new...

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